Frequently Asked Questions
Click on the questions below to learn more.
Do you supply direct to the public or only to businesses?
We service hospitality, catering, and retail businesses across Fiji. For business or bulk orders, please contact our team to open an account, we will endeavour to respond within 24 business hours.
How can I place an order?
Existing customers can order directly by phone, or email. New customers please contact our team to open an account and access our full product range and pricing. We prefer orders be submitted to our team via email. This helps us maintain clear communication, resolve any potential disputes, and ensure transparency in our customer–supplier relationships.
Is there a minimum order quantity?
Yes, a minimum order here at Markwell is 200kg for free delivery. Orders under this level may incur additional cost.
How long will it take for my order to arrive?
Delivery times vary depending on your location, order size and other factors like public holidays. We recommend speaking with a member of our team to confirm timings but as a rule, orders will be dispatched to our clients within the Western division within 24 hours from order receipt. Coral coast is serviced every Tuesday and Thursday with Suva serviced every Friday.
Do you offer same-day delivery?
Yes — it may be available for some customers if orders are received before our daily cut-off time. Availability depends on stock levels and delivery schedules. Please contact our team to confirm if same-day delivery can be arranged for your order.
Can I collect from your warehouse?
Yes, collection from our warehouse is available by prior arrangement. Please confirm collection times in advance so your order is ready.
What payment methods do you accept?
We accept bank transfer or approved credit account. For retail or smaller orders, cash or EFTPOS payments can be made at our warehouse. Payment terms will be confirmed when setting up your customer account.
Where do you deliver to?
How do I arrange a return or report an issue?
Please contact our team within 24 hours of delivery for any incorrect or damaged items. We’ll review and arrange a replacement, credit, or return in line with our Food Safety and Returns Policy.
Can Five Star Foods Fiji source specific products or brands on request?
Absolutely. If you’re after something not in our range, we’ll do our best to source it through our network of trusted international suppliers. Special items may take approximately 2–3 weeks to arrive in Fiji, however this timeframe can be expedited via Airfreight at an additional cost.